Overview
Thank you for shopping at {kindlooms}. We offer a 14-day no-reason return and refund policy starting from the date you receive your order.
If 14 days have passed since delivery, we’re unable to offer a refund or exchange.
Eligibility for a 14-Day Return
To be eligible for a return and refund, your item must meet the following conditions:
- The return request is submitted within 14 days of delivery
- The item is unused/unworn and in the same condition as received
- The item shows no scratches, dents, or visible signs of wear
- All parts and accessories are included (buckles/connectors/free gifts/box if applicable)
- You can provide an order number or proof of purchase
Please contact us first for confirmation and return instructions. Do not send items back to the manufacturer or to any random address, or your return may be delayed or rejected.
Non-Returnable / Non-Refundable Situations
Returns may be refused in the following cases:
- The item has been worn/used (wear marks, sweat stains, odor, scratches, impacts, etc.)
- Damage caused by misuse (drops, cracks, improper installation/disassembly, etc.)
- Missing accessories/free gifts/packaging, or packaging is severely damaged
- Return request is made after 14 days
- Items marked as Sale / Clearance / Final Sale (remove this line if you want all items refundable)
Natural Crystal Characteristics (Important)
Crystals are natural materials and may show natural patterns, inclusions, ice cracks, minor pits, slight color variation, or small size differences. These are normal and not considered defects.
If you receive an item with major cracks, breakage, or structural defects, please contact us under the “Damaged/Wrong Item” section for priority support.
Refund Process
- Contact us within 14 days of delivery at:
{mendosaioakim@gmail.com}, and provide:- Order number
- Reason for return (you may state “No-reason return”)
- Photos of the item (recommended for condition verification)
- 审核通过后，我们将向您发送退货地址和说明
- After we receive and inspect the return, we will email you the approval or rejection result.
Refund method:
- Refunds will be issued back to your original payment method (PayPal/credit card, etc.).
- Processing time is typically 3–10 business days, depending on your bank/payment provider.
Return Shipping Costs
- No-reason returns: Return shipping is usually paid by the customer. Original shipping, duties, and customs-related fees (if any) are non-refundable.
- Damaged/Wrong item: If the issue is confirmed to be our fault (wrong/missing/damaged on arrival), we will cover the reasonable handling cost and offer replacement or refund.
We recommend using a trackable shipping method and keeping your tracking number.
Damaged / Wrong Item (Priority Support)
如果您的订单到货时出现损坏、缺少零件或商品错误，请在收到商品后 48 小时内联系我们，联系方式{mendosaioakim@gmail.com}如下：
- Photos of the outer package (including shipping label)
- Photos/videos clearly showing the issue
We will offer a solution such as replacement, exchange, or refund.
Exchanges
To avoid stock/time delays:
- For style/size/buckle changes: please return the item first, then place a new order.
- For confirmed defects/damage: we will arrange a replacement or reshipment.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank/PayPal account again
- Contact your card issuer/payment provider (posting may take time)
- 如果问题仍然存在，请发送电子邮件至[电子邮件地址]
{mendosaioakim@gmail.com}，我们将帮助您跟踪问题。
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
如果您已经完成了以上所有步骤，但仍未收到退款，请通过{mendosaioakim@gmail.com}与我们联系。
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
我们只对有缺陷或损坏的商品进行更换。如果您需要更换同一商品，请发送电子邮件至{mendosaioakim@gmail.com}，